1. Introduction
Welcome to William Routes. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.
2. Orders and Payments
- All orders are processed on a Cash on Delivery (COD) basis.
- Once an order is placed, it cannot be modified or canceled after dispatch.
- Customers must provide accurate shipping details to ensure smooth delivery.
3. Shipping and Delivery
- We deliver to designated serviceable areas. Delivery times may vary based on location.
- If a package is undeliverable due to incorrect details or refusal to accept the order, future orders may be restricted.
- Customers must inspect their package upon delivery and report any issues immediately.
4. Returns and Refunds
- Returns are only accepted if the product received is damaged or incorrect.
- To initiate a return, customers must contact us within specified time frame from the delivery date.
- Refunds will be processed only after the returned item is received and inspected.
5. Usage and Responsibilities
- Our products are intended for personal use only.
- Customers are responsible for using the products as per the guidelines provided.
- We are not liable for any misuse or damage caused by improper handling.
6. Changes to Terms
- We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
By placing an order with William Routes, you acknowledge and agree to these terms. If you have any questions, feel free to contact us at [email protected].