1. Eligibility for Returns
At William Routes, we strive to provide quality products. If you receive a defective, damaged, or incorrect item, you may request a return under the following conditions:
- The item must be unused and in its original packaging.
- A return request must be made within specified timeframe from the date of delivery.
- Proof of purchase and clear images of the issue must be provided for verification.
2. Return Process
- To initiate a return, contact our support team with your order details and issue description.
- Once your request is reviewed, we will arrange for a pickup or guide you on the return process.
- The item must be securely packed for return to prevent further damage.
3. Refund Process
- Refunds will be processed only after the returned item is received and inspected.
- Since we operate on a Cash on Delivery (COD) basis.
- The refund process may take specified timeframe after approval.
4. Policy Updates
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting.
For any return or refund inquiries, please contact us at [email protected].